Refund policy

Returns, Cancellations and Claims

In the event that you need to submit a claim or have a question regarding an order please email orders@studio7fashion.com The subject must include your order number and name. If you are submitting a claim for a broken piece please include a picture of the piece. Please note that this must be done within 24hrs of the delivery date. All emails will be answered within 24hrs. Please note that you must write to this email only regarding orders.
    
Any specially discounted merchandise (any item within a special discount category such as: Overstock, On sale, Special Discount, etc.) is NOT eligible for a refund, credit or return under ANY circumstance. We will only accept returns on approval.

We do not accept returns of unsold inventory in the event your customer does not buy it.

You MUST email us before returning any item to receive. Please never return an item without speaking to Studio7Fashion staff first, as we will not be able to track it. In the event of a return, we will ONLY issue a store credit. We do not offer cash refunds. If you have a problem with an item, please let us know and we will do our best to provide an amicable solution. You are responsible for all shipping fees (including return shipping) and we do NOT refund any shipping fees.
    
We also charge a 15% re-stock fee on ALL returns. Once an order has been shipped it cannot be cancelled. We will deduct any missing items from your return as well as any broken pieces. In the event we do accept a refund request you MUST state a valid reason for requesting a refund and return your order for any type of refund. You must return your ENTIRE order to receive a full refund (minus fee and shipping). Studio7Fashion does not accept "test" orders nor sell on approval.