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Frequently asked questions

Studio 7 Fashion Consultants FAQs

Have questions about how Studio 7 Fashion work? Click on the questions below for quick answers.
If your question is not answered here, please send us your questions via the customer service link.

Is Your Jewelry Nickel Free and Lead Free?

All items are lead-free and nickel-free. Comprised of a zinc alloy unless otherwise stated in the individual piece description.

Where Is Your Jewelry Made?

Our suppliers and manufacturers are located in various countries; including China, Singapore, Mexico, USA, etc. Unless noted in the description items are of foreign origin and not made in the USA. Items made in the USA will be indicated in the description with 'Made in The USA'. Components, findings, parts, stones, etc may or may not be made in the USA.

Does it cost anything to become a consultant?

NO! Studio 7 Fashion is free to join as a consultant. (Note that this may change in the future.)

Do you need to reside in the U.S.A. to join Studio 7 Fashion?

No, we currently ship within the U.S, U.S territories, Canada, Australia and the United Kingdom.

Does Studio 7 Fashion ship outside the U.S.A.?

Yes, we currently ship to Canada, Australia and the United Kingdom.

How and when do you ship? From Where?

All shipments originate from our warehouse in Las Vegas NV. We usually ship within 3-5 business days (weekends excluded) and utilize the United States Postal Service (USPS) with tracking. All items are usually shipped in the same package. Your item will usually arrive within 10 business days (weekends excluded) after processing. You will receive a notice via email with the tracking number. To track your package, please go to usps.com and enter your tracking number.

What happens if an item is received broken or damaged?

All items go through a strict Quality Control prior to shipment. If you receive an item that is defective, missing parts, or broken, please notify us and we will give you a credit equaling the value of said piece to use on your next order. We do not offer cash refunds. You must report any defects/broken items within 24hrs of receipt.

How much is shipping and handling?

We do not charge handling fees. Shipping for consultants and customers in the United States and U.S territories is $5.98. Outside of the U.S: Canada-$15, Australia-$35 and the United Kingdom-$28. Shipping for retail customers in the US is a flat $5.49, for retail customers in Canada, Australia or the United Kingdom the shipping is as stated above for those areas.

Backorder and out-of-stock items

In the event an item is out of stock when you order, we will give you a credit of said piece value.